Refund policy
At Spherrio, we want our customers to have a satisfactory shopping experience. This policy explains our process for returns, replacements, and refunds.
Nothing in this policy limits any rights or remedies available to consumers under applicable Indian law.
1. Return Eligibility
You may request a return or replacement if:
-You receive a defective or damaged product.
-You receive an incorrect product.
-The product is missing essential parts or accessories.
-The product does not match the description in a material respect.
-The product qualifies for a return under the applicable product-specific return terms.
Return eligibility may depend on the product category and applicable law.
2. Return Request Period
Please contact us within [7 days] of receiving your order to report a damaged, defective, incorrect, or otherwise eligible product.
Some products may have different return periods or conditions. Please check the product listing for any specific return information.
For defective or damaged products, we encourage you to contact us as soon as possible.
3. Non-Returnable Products
Certain products may not be eligible for return because of their nature, including products that:
-Are customized or personalized, where applicable.
-Are perishable or have a limited shelf life, where applicable.
-Cannot be returned for hygiene or safety reasons, where permitted by law.
-Have been used, damaged, or altered by the customer beyond reasonable inspection.
-Are specifically marked as non-returnable on the product page, subject to applicable law.
We will not refuse a legally required return or remedy solely because a product falls into a general non-returnable category.
4. Conditions for Returns
Where applicable, returned products should be:
-Unused and in their original condition.
-Packed securely, preferably in the original packaging.
-Accompanied by the order number and relevant accessories.
-Free from damage caused by misuse or unauthorized modifications.
These conditions do not override rights relating to defective, damaged, incorrect, or otherwise legally eligible products.
5. How to Request a Return or Replacement
To request a return or replacement, contact us at spherriosupport@gmail.com with:
-Your full name
-Order number
-Product name
-Reason for the request
-Clear photographs or videos showing the issue, if available
Our team will review the request and provide instructions regarding the next steps.
6. Return Shipping
For an eligible return caused by a defective, damaged, or incorrect product, Spherrio will arrange or reimburse reasonable return shipping costs, as applicable.
For other returns, return shipping charges may apply where legally permitted and where the applicable terms were communicated to you before purchase.
7. Inspection and Resolution
Once we receive the relevant information or returned product, we may inspect it to understand the issue.
Depending on the circumstances and applicable law, we may offer:
-A replacement.
-A repair, where appropriate.
-A refund.
-Another legally appropriate resolution.
We will communicate the outcome and next steps to you.
8. Refunds
If your refund is approved, it will be processed through the original payment method where possible.
For Cash on Delivery orders, we may request valid bank account or other payment details to process an eligible refund.
Refund processing may take [5–10 business days] after approval, depending on the payment provider and banking system.
The time required for the refund to appear in your account may vary.
9. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at spherriosupport@gmail.com.
We will try to accommodate cancellation requests made before dispatch. Once an order has been dispatched or delivered, the applicable return and cancellation terms will apply.
Where a cancellation or refund is legally required, we will process it in accordance with applicable law.
10. Refunds for Undelivered or Cancelled Prepaid Orders
If a prepaid order is cancelled by Spherrio or cannot be fulfilled, any eligible refund will be processed in accordance with applicable law and our order cancellation terms.
11. Contact Us
For questions about returns, replacements, or refunds, contact:
Spherrio
Email: spherriosupport@gmail.com
Address: Abhishek Bungalow, Near Samaj Mandir, Goraksha Nagar, RTO Corner, Meri- Mushrul, Dindori Road, Nashik 422004 , Maharashtra, India